Microsoft is committed to protecting your privacy. This privacy statement explains data collection and use practices of the WindowsGuidedTour.com and WindowsGuidedTour.net sites (the "Site") hosted for Microsoft by Vertigo Software, Inc.; it does not apply to other online or offline Microsoft sites, products or services. By accessing the Site, you are consenting to the information collection and use practices described in this privacy statement.

Collecting Your Personal Information

NOTE: The Registration, Survey and Usage Tracking information is completely optional and is at the discretion of the end-user to provide the system with this information. The Web Site tracking is not optional, but it does not contain any Personally Identifiable Information (PII).

Registration
We will collect personal information if you choose to register the Windows Server 2003 Guided Tour. The personal information we collect includes your first and last name, occupation, job role, work or home address, city, state, country, postal code, email address, and phone number. We also optionally ask the following questions: number of PCs in their company or organization and whether or not their company or organization is planning to upgrade to Windows Server 2003 and if so, when?

Survey
The Windows Server 2003 Guided Tour also provides the ability to participate in an optional survey. The survey questions asked are as follows: how would you rate the guided tour, how would you rate the usefulness of the content, how would you rate the usefulness of the video demonstrations, and optionally provide us why you rated the content the way you did.

Web site
This site may collect certain anonymous information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. None of this information is personally-identifiable. This anonymous information is used to help improve the Site, analyze trends, and administer the Site, and is discarded when this process is completed.

Use of Your Personal Information

The personal information Microsoft collects will be used to provide Microsoft the ability to contact those customers who have expressed and interest with talking to a Microsoft representative. This may include using the personal information to provide you with important information about the product or service that you are using, including critical updates and notifications; to improve the product or service; and to provide you with more effective customer service. The Site also uses the information it collects to make the Site easier to use by eliminating the need for you to repeatedly enter the same information or by customizing the Site to your particular preference or interests.

Microsoft occasionally hires other companies to provide limited services on our behalf, such as packaging, mailing and delivering prizes, answering customer questions about products and services, sending postal mail, and sending information about our products, special offers, and other new services. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of the information and are prohibited from using that information for any other purpose.

Microsoft may disclose personal information if required to do so by law or in the good faith belief that such action is necessary to (a) conform to the edicts of the law or comply with legal process served on Microsoft or the Site; (b) protect and defend the rights or property of Microsoft and our family of Web sites; or (c) act in urgent circumstances to protect the personal safety of Microsoft employees or agents, users of Microsoft products or services, or members of the public.

Personally identifiable information collected on the Site may be stored and processed in the United States or any other country in which Microsoft or its affiliates, subsidiaries or agents maintain facilities, and by using the Site, you consent to any such transfer of information outside of your country. Microsoft abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union.

Control of Your Personal Information

Except as otherwise described in this statement, personal information you provide on the Site will not be shared outside of Microsoft and its controlled subsidiaries and affiliates without your permission.

Please be aware that this privacy statement and any choices you make on the Site will not necessarily apply to personal information you may have provided to Microsoft in the context of other, separately operated, Microsoft products or services.

Access to Your Personal Information

Customer information is collected by Vertigo Software, Inc., a Microsoft vendor. It is stored at WindowsGuidedTour.com by Vertigo Software, Inc., plus sent back to Microsoft. You can review and edit the personal information collected at this Site by sending e-mail to homepage@microsoft.com with the following subject "Microsoft Windows 2003 Guided Tour Privacy Statement" or by writing to:

Attention: Microsoft Windows Server 2003 Guided Tour
Vertigo Software, Inc.
51 Washington Ave.
Point Richmond, CA 94801

Security of Your Personal Information

Microsoft is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer servers with limited access, that are located in controlled facilities. Additionally, when we transmit sensitive personal information (such as a phone numbers or addresses) over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Cookies

We use cookies on this Site to ensure the integrity of the registration process and to personalize the Site. A cookie is a small text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you personalize a web page, or navigate within a site, a cookie helps the site to recall your specific information on subsequent visits. This simplifies the process of delivering relevant content, eases site navigation, and so on. When you return to the web site, the information you previously provided can be retrieved, so you can easily use the site's features that you customized.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of this or other web sites you visit.

Links to Other Web sites

This Site may contain links to other Web sites. Please be aware that this privacy statement applies solely to the information collected on the Site. We are not responsible for the privacy practices or the content of other Web sites. We encourage you to be aware when you are leaving this Site and read the privacy statements of each and every Web site that you visit before providing any personal information.

Changes to This Privacy Statement

We may occasionally update this privacy statement. When we do, we will also revise the "last updated" date at the bottom of the privacy statement. For material changes to this privacy statement, we will notify you either by placing a prominent notice on the home page of our web site or by directly sending you a notification. We encourage you to periodically review this privacy statement to stay informed about how we are protecting the personal information we collect. Your continued use of the service constitutes your agreement to this privacy statement and any updates.

Contact Information

Microsoft welcomes your comments regarding this privacy statement. If you believe that Microsoft has not adhered to this privacy statement, please contact us by e-mail at or via postal mail at the address provided below, and we will use commercially reasonable efforts to promptly determine and remedy the problem.

Postal address and an email address for handling privacy inquires:
Attention: Microsoft Windows Server 2003 Guided Tour
Vertigo Software, Inc.
51 Washington Ave.
Point Richmond, CA 94801

Appendix A: Data Collected

Registration
If the user chooses to register, we collect:

• First Name
• Last Name
• Company Name
• Occupation
• Job Role - Difference between occupation and job role is that occupation allows the user to type in anything they want, job role are the defined categories that are interesting to us.
• Address Line 1 & 2
• City
• State - All are now included and some U.S. territories.
• Country - We have a large list in now.
• Postal Code - Changed name from Zip Code, should allow entry of nearly any Postal Code format.
• Email Address
• Phone Number
• Optional Questions
  • How many PCs in their organization - We use category breakdowns that have been provided.
  • Is your organization planning to upgrade to Windows Server 2003? If so, when? - We use time segments that have been provided.

• We aggregately count the number of users that have ever completed the survey.
• Questions (1-9 scale):
  • Overall, how would you rate the Guided Tour?
  • How would you rate the usefulness of the content?
  • How would you rate the usefulness of the video demonstrations?
  • Tell us why you rated the content this way. (optional) - This is a free-form text entry box.

• Count each viewer in an aggregate number of Viewers reporting usage data
• Version of the Guided Tour reporting data
• Version of the Operating System the Guided Tour is running on
• Version of Internet Explorer used with the Guided Tour
• The number of times each module in the Guided Tour was viewed - e.g. the Shadow Copies of Shared Folder module
• The number of times each page in the Guided Tour was viewed - e.g. how many times Step 1 of Shadow Copies of Shared Folders was viewed